Our Clinic
The Smithville Medical Centre was established in 1970, and through changes and renovations over the years, we became the Smithville Medical Centre Family Health Team (SMCFHT) in the fall of 2008, bringing together the expertise of physicians, inter-disciplinary health professionals (IHP) and support staff continuing to proudly serve the Township of West Lincoln and the surrounding communities.
Learn More About Our Staff
Learn More About Employment Opportunities
View our hours and location
View our complaints policy & procedure here
Let us introduce ourselves
The Smithville FHT includes the following:
We are also a teaching facility and so our team supports & supervises Learners (ie, medical students, clerks, residents) on their journey towards becoming a physician, nurse practitioner or mental health counsellor. This means that patients may be asked to be seen by and/or booked with a Resident/Learner.
The FHT model of a group-approach to primary health care is designed to provide you and your family with the highest quality of care, closer to home.
If you would like to find out more about Family Health Teams in Ontario, please visit the Ontario Ministry of Health website.
Our Mission
To improve the quality of life for West Lincoln area residents by expanding and improving the primary care resources available to the community, with an emphasis on patient-centered programs and services that address the most complex and prevalent patient needs
Our Values
The Smithville Medical Centre Family Health Team has developed a primary care practice that is founded on a set of values that we believe will sustain us as we work to fulfill our mission and realize our vision:
Commitment
Teamwork
Empowerment
Our Privacy Policy
Your privacy is important to Smithville Medical Centre Family Health Team. This privacy statement provides information about the non-medical information that Smithville Medical Centre Family Health Team collects, and the ways in which Smithville Medical Centre Family Health Team uses that non-medical information.
Smithville Medical Centre Family Health Team may collect and use the following kinds of non-medical information:
Smithville Medical Centre Family Health Team will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your non-medical information. Smithville Medical Centre Family Health Team will store all the non-medical information you provide on its secure servers. (Information relating to electronic transactions entered into via this website will be protected by encryption technology).
Information that Smithville Medical Centre Family Health Team collects may be stored and processed in and transferred between any of the countries in which Smithville Medical Centre Family Health Team operates to enable the use of the information in accordance with this privacy policy. In addition, non-medical information that you submit for publication on the website may be published on the internet and may be available around the world. You agree to such cross-border transfers of non-medical information.
Smithville Medical Centre Family Health Team may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
This website contains links to other websites. Smithville Medical Centre Family Health Team is not responsible for the privacy policies or practices of any third party.
This privacy statement was made using a Contractology precedent available at www.freenetlaw.com. Customers can purchase a wide range of commercial contracts from Contractology.com.
If you have any questions about this privacy policy or Smithville Medical Centre Family Health Team’s treatment of your non-medical information, please write to:
Smithville Medical Centre Family Health Team
PO Box 218
230 Canborough Street
Smithville, ON L0R 2A0
Phone: 905-957-3328
Accessibility
Our office is wheelchair accessible.
There is a wheelchair located in the front foyer for patients to use while at the office.
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FEEDBACK FORM: ACCESSIBLE CUSTOMER SERVICE
The Smithville Medical Centre Family Health Team is committed to providing excellent and accessible patient care. We welcome your feedback to the accessibility of our services to patients with disabilities.
Please specify the nature of your feedback:
☐ I have a question
☐ I am having a problem
☐ I have a comment
Question/Problem/Comment:
–
What can we do to improve the accessibility of our service for our patients with disabilities?
Telephone Health Advisory Service (THAS)
In an emergency, you should call 911 or go to your local hospital emergency department.
About Telephone Health Advisory Service (THAS):
This is a service for enrolled/rostered patients only.
Call: 1-866-553-7205 / TTY: 1-866-250-3379
THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the Smithville Medical Centre FHT office is closed.
Patients who call THAS have access to Ontario Registered Nurses who will provide them with symptom based health advice and information. In addition, THAS nurses will have access to the on-call physician and when appropriate will call the physician for secondary triage regarding the callers’ concerns.
What happens when you call:
Patients who call THAS are connected to a nurse or a patient assistant representative.
Once patients are transferred to a nurse, their demographic information and enrolment (rostered) status is verified.
Based on the THAS nurse’s assessment and the clinical guidelines, the nurse will provide self-care advice, direct the patient to their physician’s office (within 24-72 hours), contact the on-call physician or direct the caller to the nearest emergency department.
Should secondary triage be necessary, the THAS nurse will contact the on-call physician.
With caller’s consent the THAS nurse will also send a fax detailing the caller’s encounter with the service to caller’s primary care physician.
If you are not an enrolled/rostered patient of the Smithville Medical Centre FHT, then you can call Health811 by calling 811 / TTY: 1-866-797-0007, chatting online or through its website at Ontario.ca/Health811 (also available in French: Ontario.ca/Sante811)